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title: "Contact I Love the Smiths AI"
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> Index of every page on this site: [llms.txt](https://ilovesmiths.com/llms.txt)

**Direct answer**

Email help@ilovesmiths.com for account, credit, render or privacy questions. Include the email on your account and the creation link if a render is involved.

[**Make my video**](https://ilovesmiths.com/#create)

# Contact

One inbox, read by the person who runs the studio. No ticket portal, no chatbot, no phone line.

## Email

[**help@ilovesmiths.com**](mailto:help@ilovesmiths.com)

We usually reply within two business days. For a render issue, include the account email and the creation link (the `/creations/…` URL); for a payment issue, include the pack and the approximate time.

## What to include

- Account email.
- Creation link for a render that failed or looks wrong.
- Resolution, browser and device if the studio itself misbehaves.
- For a privacy request: the email on the account and the specific request.

## What we cannot do

- We cannot clear the film, the song or the actors’ likenesses for commercial use.
- We cannot remove a platform’s AI label or override its music rules.
- We cannot accept celebrity photos or photos of people who have not consented.
- We cannot edit a finished render shot by shot; the site does not have a timeline.

## Privacy and legal

Read the [privacy policy](https://ilovesmiths.com/privacy-policy) for how photos and account data are handled, and the [terms of service](https://ilovesmiths.com/terms-of-service) for the site’s rules. A failed render refunds credits automatically; the [refund policy](https://ilovesmiths.com/refund-policy) has the details.

**Make a video**

## Ready to cast your two people?

Add a listener photo and a speaker photo, pick a resolution, and render the 15-second elevator take. Both seats are required.

[**Create**](https://ilovesmiths.com/#create)

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```

```json
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```

```json
{"@context":"https://schema.org","@graph":[{"@id":"https://ilovesmiths.com/#website","@type":"WebSite","description":"I Love the Smiths AI turns two photos into a 15-second, one-take 16:9 video: one listener with the headphones, one speaker with the line, and the original scene soundtrack mixed in.","inLanguage":"en-US","name":"I Love the Smiths AI","url":"https://ilovesmiths.com/","workTranslation":[]},{"@id":"https://ilovesmiths.com/contact#webpage","description":"Questions about a render, credits or a photo? Email the independent I Love the Smiths AI studio.","name":"Contact I Love the Smiths AI","url":"https://ilovesmiths.com/contact","@type":["WebPage","ContactPage"],"isPartOf":{"@id":"https://ilovesmiths.com/#website"}}]}
```

## Sitemap

See the full [sitemap](https://ilovesmiths.com/sitemap.md) for all pages.